Tech & Support Specialist at FlightLogger

(Published September 19th)

Are you ready to join an awesome team making the World’s best software for flight schools and operators in the middle of Aarhus? Join FlightLogger as our new Test & Support Specialist and be part of a vibrant team dedicated to giving pilot flight school staff, instructors, and students the best software experience possible. This role is pivotal in making sure our clients receive top quality software and attention, so we’re looking for someone with the right skills and motivation.

As a key player in our team, you will be responsible for methodically testing our new software releases and offering the best level of support for FlightLogger clients. You will become a key player in our success story and help us revolutionise aviation training. If you are passionate about the aviation training industry and eager to take on a challenging and rewarding role, we want you on our team!

Location: Aarhus C, Denmark
Position Type: Full-Time

About Us

FlightLogger is a leading provider of cloud-based flight school management software, helping aviation training organisations and operators around the world streamline their operations.

Our culture is built on a shared enthusiasm for aviation, balanced by the joy of our job and the drive to meet our ambitious targets. With numerous social activities, we not only work together; we grow together.

Our diverse team includes experienced aviators, skilled software developers, and dedicated business professionals, all united by a passion for aviation. Guided by a strategic, data-driven approach, we are committed to achieving our ambitious growth plans, backed by solid support from our owners. We have a vast market to explore, and a robust SaaS platform designed for sustainable growth.

As we continue to grow and innovate, we are looking for a dedicated and detail-oriented individual to join our team in a dual-role capacity, focusing on both software testing and client support.

Job Summary

As our new Test & Support Specialist you will play a key role in ensuring the quality and reliability of our platform through rigorous testing of new software releases. Additionally, you will be responsible for providing exceptional support to our existing clients, helping them troubleshoot issues and optimize their use of FlightLogger’s platform.

Reporting directly to our Product Manager, you will be at the forefront of FlightLogger’s roadmap and development.

Responsibilities

Software Testing (primary focus)

Plan, design, and execute test cases for new software releases.
Conduct testing to ensure functionality, usability, and performance.
Identify, document, and track bugs or issues, working closely with the development team to ensure timely resolution.
Provide detailed feedback to developers and the product manager to improve product quality.
Participate in release planning, helping to ensure smooth rollouts of new features and updates.

Client Support (secondary focus)

Assist existing clients by troubleshooting technical issues and providing guidance on using the platform.
Collaborate with our Client Success team & Development team to respond to client inquiries and resolve their concerns in a timely manner.
Create and update user guides, FAQs, and knowledge base articles to help clients better navigate the software.
Collect & organize client feedback for future software improvements.

Key Experience

Experience in software testing with knowledge of testing methodologies and tools (manual and/or automated).
Strong attention to detail and problem-solving skills.
Experience in customer support or client-facing roles is a plus.
An interest in the aviation industry is a plus.
Team player with a collaborative mindset.
Experience with ticketing systems (e.g., HubSpot) and development platforms (e.g. GitHub) is a plus.
Fluent in English (both written and spoken); additional languages are a plus.

Why Join Us

Join a fast-growing and innovative company with a strong market presence and a huge growth potential in an exciting industry.
Opportunity to make a significant impact and contribute to the company’s short- and long-term success.
Competitive salary structure.
Office in central Aarhus with paid lunch.
Ongoing professional development and growth opportunities.
Collaborative, fun, ambitious, and inclusive work environment.