Client Success Manager at FlightLogger

(Published: September 19th 2024)

Do you thrive on helping companies get the most out of their SaaS solution, and are you maybe as excited about the world of aviation as we are? At FlightLogger, we want our clients to receive the best onboarding experience and the maximum value from our services to ensure that leaving FlightLogger is never an option. That’s why we are now again looking for a Client Success Manager to join our team.

United by our love for aviation, we strive for excellence in a niche industry, aspiring to lead without compromise. Our team enjoys a vibrant culture, filled with social activities and the thrill of achieving shared goals. Join us, and let your passion for aviation inspire the next generation of pilots.

Location: Aarhus C, Denmark
Travel: Approx. 80 days/year worldwide
Position Type: Full-Time

About FlightLogger:

As a leading SaaS provider dedicated to the aviation training industry, our mission is clear: to refine how flight schools across the globe operate. Our culture is built on a shared enthusiasm for aviation, balanced by the joy of our job and the drive to meet our ambitious targets as a winning team. With numerous social activities (padel and gokart tournaments, company trips, and much more), we not only work together; we grow together.

The Role:

We are seeking a Client Success Manager with experience from the world of SaaS solutions and maybe a passion for aviation to join our team. This role involves presenting our innovative software to flight schools around the world, managing the onboarding and training of new clients, and making sure they continually get the maximum value of using our software. This position is perfect for anyone who strives for excellence though teamwork and who loves travelling as part of their job.

Key Responsibilities:

Present FlightLogger’s SaaS solutions to potential clients, highlighting how we can transform their flight training programs.
Manage the onboarding process for new clients, ensuring a smooth transition and effective training for management, flight instructors and other personnel.
Participate in exhibitions around the world (destinations include Orlando, Montreal, Singapore, Berlin, London, Madrid, and more).
Learn the ropes of client presentations and onboarding alongside our team before taking on independent responsibilities.
Utilize Hubspot and Trello, among other tools, to efficiently manage client relationships and tasks.
Solve support issues together with the rest of the team.

Requirements:

An outgoing personality with great interpersonal skills and a trustworthy attitude.
Experience with nurturing clients and creating long-lasting relationships.
Good communication skills in English.
Flair for digital solutions.
Knowledge about the world of aviation is great but not a must.
Experience with pitching SaaS solutions and maybe even with onboarding/training.
Willingness and ability to travel extensively, with around 80 travel days per year.

Why FlightLogger?

You will join an international team in a professional, ambitious, and adventurous atmosphere. Working closely together with our sales and marketing team, your voice will always be heard, and you will be an essential part of FlightLogger’s growing business engine.

We trust you with full responsibility for ensuring the best onboarding experience for our new clients based on our best practice methods – we will provide all the support and training you need. In other words, we can promise that you will grow as a person and build new competencies with FlightLogger.

We offer a competitive salary including lunch and social events throughout the year. The position is full-time (working onsite from our office in Aarhus C when you are not travelling to somewhere in the world).

Application Process

If you’re the person we are looking for then apply through JobIndex. We conduct a thorough two-round interview process and invite candidates on an ongoing basis, aiming to fill the position with the perfect match for our team.